E-mail Support Services Outsourcing in Sri Lanka

Process of our Email support service,

1. A knowledge base of often asked questions and solutions might be created in collaboration with our consumer’s wishes and requirements.

2. Based on our agents’ interaction with the consumers, the knowledge base is updated regularly

3. Realizing that there are few brief repair solutions, our dealers are thoroughly trained and familiarized with the purchaser’s methods, services and products.

4. Once obtained, an electronic mail is scanned and routed to one of our nicely-educated, dealers, who will offer clean, constant & entire answers to increase customer satisfaction & lessen follow-ups.

5. The use of a database that holds standard responses to frequently asked questions ensures that the agents have access to quick and standardized responses.

6. The online knowledge base can also be used to provide immediate, personalized responses to customer queries.

Email support services from outsource Srilanka,

· Real-time email answering services

· Prompt and Personalized email responses to every customer on a 24/7 basis

· Benefit from satisfied customers & repeat business